Multi-Channel Orchestration
- Omnichannel Customer Journey → Voice → SMS → Email → App notification
- Escalation Workflows → AI → Senior AI → Human → Specialist
- Round-Robin Assignment → Distribute leads among team members
- Time-Zone Aware Routing → Global business call routing
- Language Detection → Routing → Multi-lingual support automation
AI-Powered Analytics
- Sentiment Triggered Actions → Angry customer → Manager callback
- Churn Prediction Calls → Proactive retention for at-risk customers
- Upsell Opportunity Detection → Identify and act on buying signals
- Quality Assurance Automation → Flag calls needing review
- Predictive Scheduling → Anticipate busy periods, adjust staffing